JynAI is looking for Technical Writer to join our dynamic team. This is an exciting opportunity to significantly impact a rapidly evolving industry.

Skills

• 2+ years of experience in technical writing for SaaS products or developer platforms.
• Strong experience with API documentation, including REST APIs, OpenAPI/Swagger, and related tools.
• Hands-on experience with docs-as-code workflows using Markdown, Git, and static site generators.
• Ability to communicate complex technical concepts clearly to diverse audiences, including developers, end users, and business stakeholders.
• Excellent organizational skills, strong attention to detail, and the ability to manage multiple documentation projects simultaneously.
• Experience creating visual assets such as diagrams, screenshots, and flowcharts is a plus.
• Preferred: Experience working with AI/ML SaaS platforms or developer-focused tools.

Preferred Tools

• Documentation & Authoring: Markdown, Git, Docusaurus, Mintlify, Confluence, GitBook, MkDocs
• API & Developer Tools: Postman, OpenAPI
• Diagramming: Lucidchart, Mermaid
• Project & Task Management: Jira, Trello, or similar tools

Professional Skills

• Strong problem-solving abilities with keen attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Collaborative mindset with the ability to work well in cross-functional teams.

Key Responsibilities

Product Documentation

• Write and maintain clear, user-friendly documentation, including product guides, feature documentation, and release notes.
• Collaborate with product managers and engineers to document new features and product updates.

API Documentation

• Develop and maintain comprehensive API documentation, including:
  Endpoint descriptions
  Request and response examples
  Authentication and error handling
  Usage scenarios
• Coordinate with engineering teams to ensure documentation accuracy and alignment with the latest API changes.

User Guides & Educational Content

• Create onboarding guides, step-by-step tutorials, FAQs, troubleshooting articles, and in-app help content for end users.
• Produce educational materials such as how-to guides, walkthroughs, and video scripts to support customer success and product adoption.

External Documentation Portal Management

• Set up and manage an external documentation site using platforms like Docusaurus, GitBook, or similar platforms.
• Organize documentation based on user needs (e.g., getting started, advanced usage, developer resources).
• Implement version control and feedback mechanisms for continuous improvement.

Cross-Functional Collaboration

• Work closely with engineering, product, support, and marketing teams to gather technical details, identify documentation needs, and clarify complex topics.
• Actively incorporate internal and external feedback to improve documentation quality and coverage.